Help & Questions

Have a question? We're happy to help! ♡

At Fleurie, we want your shopping experience to be as lovely as your new finds. Browse our frequently asked questions below, and if you still need help, feel free to reach out!

Orders & Shipping

When will my order ship?

Orders are typically processed within 1-2 business days. Once your order ships, you'll receive a confirmation email with tracking information.

How can I track my order?

Once your order ships, use the tracking link in your shipping confirmation email to follow your package.

Do you offer free shipping?

Shipping costs are calculated at checkout. Any available shipping promotions will be displayed on our website.

Returns & Refunds

What is your return policy?

Eligible items may be returned within 14 days of delivery for a refund to the original payment method.

Who pays for return shipping?

Customers are responsible for return shipping costs. If your order arrives damaged, defective, or incorrect, please contact us for assistance.

When will I receive my refund?

Once your return is received and approved, your refund will be issued to the original payment method. Processing times may vary depending on your bank or payment provider.